At Macrospark Technologies, we are committed to delivering dependable, high-quality services and tailored e-business solutions. Each project begins with a comprehensive evaluation and a clearly defined scope agreement to align with your goals and expectations. We understand, however, that unforeseen circumstances might lead to a need for cancellation. Below are the guidelines for cancellations and refunds.

Cancellation Policy

Requesting a Cancellation

If you need to cancel a service after entering into an agreement with us, you must submit a cancellation request form on our website within 5 to 7 days of signing the agreement. This allows us to review your request and begin the cancellation process. Cancellation requests submitted beyond this window may not qualify for consideration or may incur additional charges.

Holiday Restrictions

During festive periods like Christmas, New Year’s, and Independence Day, we may offer special discounts on certain services. Cancellation requests during these promotional periods may not be accepted, particularly within the first 48 hours of the agreement. Additionally, if a payment is not received within seven business days from the due date, the service will be terminated, and refunds will not be issued.

Refund Policy

We value your trust and aim to provide a fair and transparent approach to refunds. Below is our refund policy, designed to reflect the nature of our services:

Completed Services

Refunds are not provided for services that have been fully delivered. Our work is carried out in defined stages, each requiring significant time, effort, and resources. Once a phase or project is completed, refunds are not possible.

Administrative Fees and Setup Costs

Non-refundable administrative fees or installation costs may apply to cover the preparation and initial setup of your service. These fees enable us to dedicate resources and initiate work on your project.

Taxes

Taxes collected as part of service fees are non-refundable. These charges are governed by local regulations and fall outside our control.

Violation of Terms and Conditions

If a client violates our Terms and Conditions or engages in unethical or unlawful practices, we reserve the right to terminate services without issuing a refund. Protecting the integrity of our services and reputation is our top priority.

Third-Party Delays or Interruptions

We cannot issue refunds for delays or service interruptions caused by external vendors, such as hosting providers, third-party software, or other factors outside our control. While we strive to minimize such impacts, these situations are beyond our responsibility.

Refund Process

Timeline for Refund Processing

Once a refund request is approved, we aim to process the refund within 5-7 business days of validating the original payment. The exact time for the refund to reflect in your account may vary based on your payment method and bank’s policies.

Partial Refunds

In some cases, partial refunds may be considered. For instance, if a service is partially delivered and a cancellation request is submitted early, we may issue a pro-rated refund based on the work completed. Each request will be carefully reviewed, and the final decision will rest with our team.